Last updated: May 19, 2026
These Terms of Service ("Terms") govern your use of freshstartmove.com (the "Website") and the moving, packing, and related services (collectively, the "Services") provided by Fresh Start Movers LLC ("Fresh Start," "we," "us," or "our"). By using the Website, requesting a quote, or engaging us for a move, you agree to be bound by these Terms. If you do not agree, do not use the Website or our Services.
Fresh Start Movers LLC is a New Jersey moving company operating from 1717 NJ-34, Building 10A, Wall Township, NJ 07727. We are registered with the New Jersey Division of Consumer Affairs as a household-goods mover and licensed by the U.S. Department of Transportation / Federal Motor Carrier Safety Administration (FMCSA) for the interstate transportation of household goods. Our USDOT and MC numbers are available on the FMCSA SAFER public registry and are printed on every written estimate we issue.
A quote provided through the Website, by phone, or by email is a non-binding estimate based on the information you provide. A binding contract is formed only when (a) a written estimate is issued by us after a walkthrough (video or in-person), (b) you accept that estimate in writing, and (c) the move date is confirmed by us in writing.
The written estimate, signed bill of lading, and any addenda constitute the complete agreement between you and Fresh Start for the move. Verbal representations made by employees, agents, or any third party do not modify the written estimate unless reduced to writing and signed by both parties.
You agree to:
Flat-rate quotes are binding for the scope described in the written estimate; the price will not change for that scope regardless of how the day actually runs (traffic, stairs, parking). Material changes to scope — additional items, additional addresses, additional flights of stairs not disclosed at quote time — may result in a written change order at our published rates.
Payment is due upon completion of the move unless the written estimate states otherwise. We accept cash, check, Visa, Mastercard, Discover, American Express, Venmo, and Zelle. Personal checks may be subject to verification.
If a deposit is required, the amount and the terms for cancelling or rescheduling are stated on the written estimate. Please tell us as early as you can if a date needs to move; we will always try to reschedule before anything else.
We maintain $2,000,000 in general liability insurance and offer Full-Value Protection on every shipment as an optional add-on. Without Full-Value Protection, our liability for loss or damage is limited to the federal default of $0.60 per pound per article for interstate household-goods moves, as required by 49 C.F.R. Part 375, and the corresponding NJ state default for intrastate moves.
We are not responsible for damage to items you packed yourself ("PBO" — packed by owner) unless the damage results from clear external mishandling of the box. We are not responsible for loss of cash, jewelry, currency, securities, or irreplaceable documents transported in any container, packed or unpacked.
Claims must be filed in writing within 9 months of delivery (90 days for interstate moves where Full-Value Protection has been declined). Claim forms and instructions are provided on request.
The Website is provided "as is." We make no representations or warranties about the accuracy, availability, or fitness of the Website for any particular purpose. You may not (a) attempt to interfere with the Website, (b) scrape, mirror, or republish substantial portions of it without permission, or (c) use it to send unsolicited communications.
All content on the Website — text, images, brand marks, layouts — is owned by us or used under license. You may quote short passages with attribution for editorial purposes; broader use requires written permission.
These Terms and any move performed by us under a written estimate are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles, and by applicable federal law (including the Carmack Amendment and FMCSA regulations for interstate moves). Any dispute that cannot be resolved through good-faith negotiation will be brought in the state or federal courts located in Monmouth County, New Jersey, and the parties consent to the personal jurisdiction of those courts.
Nothing in these Terms limits your rights under applicable consumer-protection law, the federal Household Goods Transportation Act, or the NJ Public Movers and Warehousemen Licensing Act.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Website or our Services after an update constitutes acceptance of the revised Terms. Changes do not apply retroactively to written estimates that have already been signed.
Questions about these Terms can be sent to:
Fresh Start Movers LLC
1717 NJ-34, Building 10A
Wall Township, NJ 07727
Phone: (732) 256-4007
Email: info@freshstartmove.com
